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Shipping Policy

Why Am I Being Charged Shipping?

You are being charged shipping for one of two reasons:

• 1. Your order total was less than $100.00
  Orders of $1.00 – $49.99 are charged $10.00 for shipping
  Orders of $50.00 – $99.99 are charged $5.00 for shipping.



• 2. Your cart contains an item which is considered “Oversize” by our shipping company and therefore extra handling charges apply. In an effort to keep our pricing at the guaranteed lowest price, sometimes we find it necessary to charge shipping on oversized items.

If you have any questions regarding "Oversize" item charges, or we can be of any assistance at all, please contact our Customer Service Department Toll-Free at 1-866-205-5299.

100% Satisfaction Guarantee

At BuyAutoTruckAccessories.com, we want your purchasing experience to be as pleasant and satisfying as possible. That's why we offer a 100% satisfaction guarantee. If, for any reason, you are not 100% satisfied with your purchase, just return the item within 30 days from the date it was shipped for an exchange or refund. Please refer to our Return/Exchange policy below for procedures. (Sorry, shipping and handling charges are not refundable.)

Return/Exchange Policy

The following steps will ensure a smooth return:

• 1. Fill out the Return Authorization Request Form. You will be e-mailed a return authorization number with instructions.
• 2. Re-pack the items securely in the original packaging. Product must be un-installed, complete and in resalable condition.
• 3. Enclose a copy of the return authorization number and be certain to write the Return Authorization number on the Shipping Label.
• 4. Ship prepaid via USPS with Delivery Confirmation, FedEx Ground or UPS Ground. Please retain your tracking number.
• 5. Any product found to be non-defective is subject to a minimum restocking fee of fifteen percent. Shipping and handling charges are not refundable.

Damaged

Inspect your shipment upon arrival. If possible, note any damages on the carrier's paperwork. Report all shipping related damage immediately to BuyAutoTruckAccessories.com customer service at 1-866-205-5299. Retain the original packaging and labels.

Warranties & Defective

BuyAutoTruckAccessories.com honors each manufacturer's warranty. Defective merchandise will be repaired or replaced as specified by the products manufacturer. Unless otherwise noted, merchandise can be returned for any reason within 30 days of the ship date. Please refer to our Return/Exchange policy above for procedures. Customer is responsible for return shipping and handling.

Cancellation Policy

BuyAutoTruckAccessories.com's goal is to provide the fastest possible service to our Customers. In order to accomplish this goal, orders are processed shortly after they are received. Because of this, we cannot guarantee that we will be able to cancel your order. We recommend that all customers wishing to cancel an order do so by phone as quickly as possible during our customer service phone hours.

To cancel your order, please call us toll-free at 1-866-205-5299 between 9am to 7pm ET, M-F and 9am to 3pm ET on Saturday. You may email us your request to cancel an order, however we recommend that you call your cancellation request in.

If we were unable to cancel your order, you may fill out the Return Authorization Request Form.

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